On February 21, 2024, Change Healthcare experienced a cyber security incident. Any individuals impacted by this incident will receive a letter in the mail. Learn more about this from Change Healthcare, or reach out to the contact center at 1-866-262-5342.
Change Healthcare Outage Information
Provider Notice
On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.
On Feb. 21, 2024, Change Healthcare, a software and data analytics subsidiary of UnitedHealth Group’s Optum unit, experienced a cybersecurity incident that resulted in nationwide product outages impacting payers, providers and pharmacies. Wellcare’s internal systems were not compromised, but full scope and extent of the cybersecurity incident on Change Healthcare’s network and operations - and any related impact on data - is not yet known. We are aware that Change Healthcare’s outage has impacted some services for our providers. Change Healthcare has not provided a timeline for resolution. Wellcare is continuing to work in collaboration with Change Healthcare to understand the extent of this incident. We recognize that this situation is disruptive and are working quickly to ensure continuity of care and minimize the disruption of the Change Healthcare outage for providers.
This provider resource page contains important information regarding the Change Healthcare outage. It includes FAQs, registration links for upcoming trainings, webinars, and office hours, and important communication links. We will keep this page updated as the situation evolves to ensure you have access to the latest information and resources as we work to navigate the impact of this outage.
Stay informed on the latest news and information for you regarding the Change Healthcare outage.
Availity, our preferred clearinghouse partner, is ready and available to help providers to enroll and begin submitting claims. They are offering several live training webinars for providers to get started with Availity Essentials.
Webinar registration is easy via the Availity Essentials Provider Portal. Providers must be enrolled with Availity Essentials to access webinars. Step-by-step instructions for Availity Essentials enrollment can be found on the Availity Lifeline website.
Live Webinar:
Use Availity Essentials to Submit Professional Claims
Join Availity to explore using the Claims and Encounters application on Availity Essentials. In this 75-minute webinar, providers will learn how to:
- Get access and explore form options.
- Save entry time including shortcuts when entering provider, patient, and code details.
- Use key features that include options for submitting COB claims, corrected claims, and adding attachments.
- Take important steps to follow up after you submit claims.
- Navigate help, training and support tools.
An expert Availity Essentials application trainer will also guide providers through key insights about the application and provide a downloadable quick-tips PDF that they can save to use later.
Upcoming webinar dates (all Pacific time):
- March 11 – 9:00 am
- March 13 – 8:00 am
- March 14 – 7:00 am
- March 15 – 7:00 am
- March 19 – 7:00 am
Registration: Webinar registration is easy via the Availity Essentials Provider Portal.
Live Webinar: Getting Started with Electronic Data Interchange (EDI) on Availity Essentials
Join Availity experts to learn about Electronic Data Interchange (EDI) on Availity Essentials. This webinar will cover:
- How to access the Availity EDI Companion Guide.
- Availity payer list.
- EDI reporting preferences.
- Manage your file transfer protocol (FTP) mailbox.
- Send and receive EDI files.
- EDI response files.
- Help and support resources.
Upcoming webinar dates (all Pacific time):
- March 11 – 10:30 am
- March 13 – 12:30 pm
- March 14 – 11:30 am
- March 15 – 11:00 am
Registration: Webinar registration is easy via the Availity Essentials Provider Portal.
If you have any questions, please contact Provider Engagement at HN_Provider_Relations@healthnet.com, or visit our Change Healthcare Outage Resource website.
If you have questions about the Change Healthcare outage visit our Change Healthcare Outage Resource website.