Skip to Main Content

On February 21, 2024, Change Healthcare experienced a cyber security incident. Any individuals impacted by this incident will receive a letter in the mail. Learn more about this from Change Healthcare, or reach out to the contact center at 1-866-262-5342.

Find My Account Manager

Wellcare Health Plan offers dedicated Account Managers across the state of Texas.

  • Effective 3/1/25, Wellcare will be transitioning to new Account Management inboxes. Please direct any questions or concerns to the appropriate inbox for assistance.

Providers can also reach Account Managers that specialize in the following:

Behavioral Health

Hospitals

Nursing Facilities / Centralized Billing

Long Term Services and Supports (LTSS) 

For all other providers, please contact the regional inbox for your Service Delivery Area:

Bexar

Phone: 1-866-615-9399 (Choose option 3 for Account Management)
Fax: 1-866-683-5629
Email: AM.SanAntonio@SuperiorHealthPlan.com
Counties covered through this office: Atascosa, Bandera, Bexar, Comal, Guadalupe, Kendall, Medina, & Wilson

Hidalgo

Phone: 1-877-278-4268 (Select your language, then option 3 for Account Management)
Fax: 1-866-390-1892
Email: AM.Hidalgo@SuperiorHealthPlan.com
Counties covered through this office: Cameron, Duval, Hidalgo, Jim Hogg, Maverick, McMullen, Starr, Webb, Willacy & Zapata

Travis/Central

Phone: 1-800-218-7453 (Select your language, then option 3 for Account Management)
Fax: 1-866-702-4626
Email: AM.Austin@SuperiorHealthPlan.com
Counties covered through this office:

  • Central SDA: Bell, Blanco, Bosque, Brazos, Burleson, Colorado, Comanche, Coryell, Dewitt, Erath,Falls, Freestone, Gillespie, Gonzales, Grimes, Hamilton, Hill, Jackson, Kerr, Lampasas, Lavaca, Leon, Limestone, Llano, Madison, McLennan, Milam, Mills, Robertson, San Saba, Somervell, & Washington
  • Travis SDA: Bastrop, Burnet, Caldwell, Fayette, Hays, Lee, Travis, & Williamson

El Paso/West RSA

Phone: 1-877-391-5923 (Select your language, then option 3 for Account Management)
Fax: 1-866-520-3115
Email: AM.ElPaso@SuperiorHealthPlan.com
Counties Serviced:

  • El Paso SDA: Brewster,Culberson, El Paso, Hudspeth, Jeff Davis, Pecos, & Presidio
  • West RSA: Concho,Crane, Crockett, Dimmit, Ector, Edwards, Frio, Glasscock, Irion, Kimble, Kinney,La Salle, Loving, Mason, McCulloch, Menard, Midland, Reagan, Real, Reeves, Schleicher, Sterling, Sutton, Terrell, Upton, Uvalde, Val Verde, Ward, Winkler, & Zavala

Dallas/Tarrant

Phone: 1-866-529-0294 (Select your language, then option 3 for Account Management)
Fax: 1-866-518-6036
Email: AM.Dallas@SuperiorHealthPlan.com
Counties covered through this office:

  • Dallas SDA: Dallas, Collin, Ellis, Hunt, Kaufman, Navarro, & Rockwall
  • Tarrant SDA: Denton, Hood, Johnson, Parker, Tarrant, & Wise

Nueces/Harris/Jefferson

Phone: 1-800-656-4817 (Select your language, then option 3 for Account Management)
Fax: 1-866-683-5630
Email: AM.Houston@SuperiorHealthPlan.com
Counties covered through this office:

  • Nueces SDA: Aransas, Bee, Brooks, Calhoun, Goliad, Jim Wells, Karnes, Kenedy, Kleberg, Live Oak, Nueces, Refugio, San Patricio, 
  • Harris SDA: Austin, Brazoria, Fort Bend, Galveston, Harris, Matagorda, Montgomery, Waller, & Wharton
  • Jefferson SDA: Chambers, Hardin, Jasper, Jefferson, Liberty, Newton, Orange, Polk, San Jacinto, Tyler, & Walker

Lubbock/Amarillo/West RSA

Phone: 1-866-534-5957 (Select your language, then option 3 for Account Management)
Fax: 1-866-683-5114
Email: AM.Lubbock@SuperiorHealthPlan.com
Counties covered through this office:

  • Lubbock SDA: Brown, Carson, Coke, Coleman, Crosby, Deaf Smith, Floyd, Garza, Hale, Hockley, Hutchinson, Lamb, Lubbock, Lynn, Potter, Randall, Runnels, Swisher, Terry, & Tom Green
  • West RSA: Andrews, Archer, Armstrong, Bailey, Baylor, Borden,
    Briscoe, Callahan, Castro, Childress, Clay, Cochran, Collingsworth, Cottle, Dallam, Dawson, Dickens, Donley, Eastland, Fisher, Foard, Gaines, Gray, Hall, Hansford, Hardeman, Hartley, Haskell, Hemphill, Howard, Jack, Jones, Kent, King, Knox, Lipscomb, Martin, Mitchell, Moore, Motley, Nolan, Ochiltree, Oldham, Palo Pinto, Parmer, Roberts, Scurry, Shackelford, Sherman, Stephens, Stonewall, Taylor, Throckmorton, Wheeler, Wichita, Wilbarger, Yoakum, & Young

© Copyright 2025