Wellcare Spendables^® Card Frequently Asked Questions (FAQs)

Your card gives you dollars to purchase covered OTC items like:

• Allergy and sinus, like nasal spray.
• Cold and flu, such as cough drops.
• Dental and oral health, such as toothpaste.
• Diabetes care, such as glucose test strips.
• Digestive health, like heartburn relief.
• Eye and ear care, such as eye drops.
• First aid, like bandages.
• Home health care and daily living, such as thermometers.
• Incontinence, like pads and liners.
• Pain relief, such as aspirin.
• Skin care, such as lotions and sunscreen.
• Sleep and snoring, such as nasal strips.
• Smoking cessation, such as nicotine patches.
• Supports, braces and wraps.
• Vitamins and supplements.
• And so much more!

To see what over-the-counter products you can purchase with your Wellcare Spendables card, log in to your secure member portal and click Wellcare Spendables.

When shopping in-store, scan the barcode on products you want to buy using the Healthy Benefits+ app to see if the item is covered. You can download the app from your phone or tablet’s app store.  

You can use your Wellcare Spendables card at participating retailers near you and nationwide. There are many options and locations nationwide to choose from. 

Here are some participating stores:

• Walmart Stores
• CVS
• Walgreens
• Kroger
• Albertsons Companies
• Dollar General
• Ahold
• Delhaize
• Publix
• And many more

1. Log in to your secure member portal and click “Wellcare Spendables”.
2. Click “Shop Online” at the top to browse OTC items and add the items you want to your cart.
3. When you are ready to checkout, click “Cart” to see your Order Total and Benefit Balance. Note: If your order total is more than your available Spendables balance, you will need to pay for any remaining total due using a personal credit or debit card.
4. Click “Place Order”.
5. Wait for your OTC products to be delivered and enjoy!

Tips for using your Wellcare Spendables Card:

• Your Wellcare Spendables card can only be used to purchase eligible OTC items
• If your order total is more than your available Spendable OTC balance, you will need to pay for any remaining total due, using cash, check, or a personal credit or debit card. 
  • For example: if your total order is $50, and your available Wellcare Spendables balance is $30, your remaining total would be $20. You would need to pay the remaining $20 with cash, check, or a personal credit or debit card.

To see how much money is on your Wellcare Spendables card, log in to your secure member portal and select Wellcare Spendables. How much is on your card and when it loads will vary by plan.

You can use your Wellcare Spendables card at participating retailers near you and nationwide.

Examples of where you can use your card include:

• Walmart Stores
• CVS
• Walgreens
• Kroger
• Albertsons Companies
• Dollar General
• Ahold
• Delhaize
• Publix
• And many more

Find local stores near you using the Store Finder. Log in to your secure member portal and click Wellcare Spendables. Enter your zip code to start searching.

Yes! You can use your Wellcare Spendables card in-store. Not all products are covered by your Wellcare Spendables card. Find covered items by logging in to your member portal and click Wellcare Spendables.

At checkout, if your total is more than the available balance on your Wellcare Spendables card, you will need to pay the remaining amount using cash, check, or a personal credit or debit card. 

• For example: Let’s say your total order is $50 and you have $30 available on your Wellcare Spendables card. You can use the $30 available on your Wellcare Spendables card to buy eligible products. Your remaining total is now $20. You would need to pay the remaining $20 with cash, check, or a personal credit or debit card.

Yes! You can use your Wellcare Spendables card when shopping online. Not all products are covered by your Wellcare Spendables card. Find covered items by logging in to your member portal and click Wellcare Spendables.

At checkout, if your total is more than the available balance on your Wellcare Spendables card, you will need to pay the remaining amount using cash, check, or a personal credit or debit card. 

Not every product can be purchased using your Wellcare Spendables dollars. If some of the products you are buying are covered by Wellcare Spendables, and some are not, you do not need to separate the items at checkout. Start by using your Wellcare Spendables dollars to pay for eligible products. You will need to pay for products not covered by Wellcare Spendables, or for any remaining total due, using cash, check, or a personal credit or debit card.

• For example: Let’s say your total order is $50 and you have $30 available on your Wellcare Spendables card. You can use the $30 available on your Wellcare Spendables card to buy eligible products. Your remaining total is now $20. You would need to pay the remaining $20 with cash, check, or a personal credit or debit card. 

Your Wellcare Spendables card cannot be used at an ATM or to get cash back at the register. The Wellcare Spendables card can only be used by you for your health needs and cannot be sold or transferred to someone else.

If your card isn’t working, there are several things you can do:

1. Make sure your card has been activated before using it.
2. Check that the item you are trying to purchase is an approved OTC item.

If you are still having problems with your card, please contact Member Services.

If you think your card is lost, stolen, or don’t recognize transactions on your Wellcare Spendables card, please call 1-855-744-8550 (TTY 711). We are here from 8 a.m. to 8 p.m. 7 days a week between October 1 and March 31 and from 8 a.m. to 8 p.m. Monday through Friday between April 1 and September 30.

If you have any questions, or never received your card, we are happy to help. Call 1-855-744-8550 (TTY 711). We are here from 8 a.m. to 8 p.m. 7 days a week between October 1 and March 31 and from 8 a.m. to 8 p.m. Monday through Friday between April 1 and September 30.